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June 10, 2004


  • Behaviour not people
  • You are giving the feedback
  • Stick to facts
  • Avoid ‘the praise sandwich’
  • Empathy: Drill down to root causes, weaknesses and interests.
  • Is it actually you?
  • Start small, and do it immediately
Okay, the conflict slide. At which point I’d like to point out it’s okay to be a bit scared when doing this. If you’re scared *all* the time however, something is wrong and you need to work out what you’re going to do about it.

Posted by Tom Dolan at June 10, 2004 04:30 PM

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