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June 30, 2003

Tunnel Vision

One of the things that really annoys me about the way the London Tube System is run is the arrogance to presume that thousands of people don't mind waiting.

Today I was 90 minutes late for work. That could have been 30 minutes if, instead of saying that the Central Line had 'delays' and then 'severe delays', they'd just admitted that it wasn't working up front.

It may be incompetence, but it still shows a complete lack of regard for customers/passengers/clients/cattle/whatever we're called today. "It's broken, but we'll cost the city a few tens of thousands of man hours because we're not brave enough to fess up up front".

Posted by Tom Dolan at June 30, 2003 11:49 AM

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