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January 03, 2003

Washing Machine Update (and how-to)

It was a hairgrip. And I'm horribly glad I didn't pay a workman nearly a hundred quid to find that out.

According to a man who came to repair a *real* problem on my washing machine once, a really large number of callouts are simply down to change, paperclips etc being caught in the pump. So it's worth knowing how to check that first before you call anyone out...

(NB No liability assumed. You do this at your own risk!!!!!!!)

Our Hoover washing machine displays the following symptom - it'll get stuck in the middle of the wash cycle or the spin cycle indefinitely. So turn the dial to the end, pull the plug out and then lower the grey drain hose down to ground level into a washing up bowl. There'll be about two bowls-worth, so make sure you've got someone to hold the hose in the air while you empty the first.

Once you've got all the water you can out, put some crap towels down, turn off the water supply hoses and disconnect from the back of the machine, catching what you can (not much usually) in the bowl.

Gently tip the washing machine forward onto its front and put a towel inside - try not to scratch the glass on the front when it hits the floor!

The pump is connected to the bottom of the drum with a big flexible hose, and the grey drain hose runs off it. It's bolted to the bottom of the chassis, and you'll need to undo those bolts to get at the screws holding the hoses on. Make sure you really did turn the mains off!

Now undo the screw on the clip connecting the pump to the black hose connecting to the drum. It'll need to be very loose before you can get the hose off as there is a lip on the pump.

Give the pump a shake and you should find a 5p or a hairgrip falls out.

Occasionally it'll be the ghastly combination of hair and the remains of a tissue left in someone's trousers. Label the mains cables on the pump, take it out completely and poke around with tweezers till you've got most of it out. It normally fixes itself after that.

Do it all up again (molegrips recommended for the water hoses - finger pressure won't get you a good enough seal) and you're off. Test it with a rinse cycle and then celebrate the fact you've not had to spend 80 quid on a callout fee.

Posted by Tom Dolan at January 3, 2003 08:04 AM

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Thanks!! When my washing machine was suck on the spin cycle, I called Sears and was charged $129 for the service call only to find out that change was stuck within the washing machine hose. Four months later, it's stuck on spin cycle again. Thanks. I am not calling Sears!!

Posted by: Phyllis Woodford at September 16, 2003 05:54 PM

washing machine water backs up into my kitchen sink ......its close to over flowing now ..........could it be dog hair clogging drain i have 3 dogs and lots of dog hair

Posted by: robin at December 29, 2003 03:59 PM

washing machine water backs up into my kitchen sink ......its close to over flowing now ..........could it be dog hair clogging drain i have 3 dogs and lots of dog hair

Posted by: robin at December 29, 2003 03:59 PM

Brilliant advice, I removed my pump just as described and found a piece of metal from an underwired bra right in the pump. Removed all debris - reconnected everything, now working fine!!. **** NOTE Remove the 2 pump anchor bolts first to enable the pump to be twisted, to get access to those hose clip screws. Hoover have made access difficult to these screws with the pump in situ (probably to deter self helpers like us!).

Posted by: keith dear at January 1, 2004 03:51 PM


Posted by: JACK at February 26, 2004 12:05 PM

plse help with my 2001 Kenmore direct drive top load washer type 111 model 110.2...... A the end of a spin cycle when the spinc cycle cuts off - there is SOMETIMES a loud rumble like you would hear if the tub was spinning and gets out of balance.....It only lasts 2-4 seconds. I removed the cabinet, cycled the machine empty and with an offset load but cant get the problem to replicate....Springs (three plus one) are ok, pads (top and bottom) look fine....what's going ON????

Posted by: RD at October 25, 2004 05:11 PM

My Top load Kenmore washing machine. Won't spin, but you can hear the motor running. But me or my husband not sure how to fixes the problem. I need help on how to fixes it. Please let me know something.

Posted by: Leah at March 9, 2005 02:44 AM

Top Load 1999 model Kenmore 90 series. Runs through clean cycle (agitator works), then stops (doesn't spin / drain). Could it be a belt or coupler? How can we diagnose our self or should we call for repair?

Posted by: bdoersch [TypeKey Profile Page] at March 19, 2006 06:38 PM

I'm so glad I found this five years on. Not only did it save me the callout fee, but I found £2.36 in the hose! Thank you!

Posted by: juliageek [TypeKey Profile Page] at May 7, 2008 09:50 PM

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